NATURAL IS KEY

Appointment & Salon Policies Deposit Requirement A $25 non-refundable deposit is required for all appointments to secure your booking. Deposits are applied toward your total service cost at checkout. Please note that deposits are non-refundable under any circumstances, including cancellations, no-shows, or late arrivals. ⸻ Cancellations & Rescheduling Clients must cancel or reschedule appointments at least 24 hours in advance. If proper notice is given, your deposit may be transferred to one rescheduled appointment only. Any additional cancellations or reschedules will require a new deposit. Appointments canceled with less than 24 hours’ notice will result in forfeiture of the deposit. ⸻ No-Show Policy Failure to show up for your scheduled appointment without communication will be considered a no-show. All no-shows will: * Result in loss of the original deposit * Be charged an additional 15% no-show fee based on the booked service total * Require a new deposit before another appointment can be scheduled Repeated no-shows may result in refusal of future booking privileges. ⸻ Late Arrival Policy Please arrive on time for your appointment. Clients arriving more than 15 minutes late may need to be rescheduled depending on scheduling availability. Late arrivals may also result in: * A shortened service to avoid delaying other clients * Cancellation of the appointment * Loss of deposit A new deposit may be required to rebook. ⸻ Salon Policies No Additional Guests To maintain a safe, professional, and relaxing environment, extra guests, children, and pets are not permitted during appointments unless previously approved. ⸻ Service Booking Policy Please ensure you are booking the correct service for your desired style. Services should not be selected as a cheaper alternative to another service that requires additional time, products, or technique. Booking the wrong service may result in: * A price adjustment at your appointment * The appointment needing to be rescheduled * Refusal of service if there is not enough time allotted If you are unsure which service to book, please contact Natural Is Key prior to scheduling your appointment for assistance. ⸻ Behavior Policy Respectful and professional behavior toward the stylist and other clients is expected at all times. Any rude, aggressive, inappropriate, or disruptive behavior may result in refusal or termination of service without refund. ⸻ Cell Phone Etiquette Please keep phone calls to a minimum and phones on low volume during your appointment. This helps maintain a relaxing environment and allows your stylist to remain focused on providing quality service. ⸻ Personal Belongings Natural Is Key is not responsible for any lost, stolen, or damaged personal belongings. Please keep track of your valuables during your visit. ⸻ Agreement to Policies By booking an appointment, clients acknowledge that they have read, understood, and agreed to all salon policies listed above.